How can I check where the payments are going?

  • gsbu
    Asked on February 20, 2017 at 2:07 PM

    We have a payment on our Jotform but people have "paid" and "registered" but we do not see the money in our Paypal. How can we check that the payments are going to the right spot? How can we change it?

    Page URL: https://form.jotform.com/60238450217146
  • John_Benson
    Replied on February 20, 2017 at 3:54 PM

    I checked your account and I found out that you have 2 incomplete payments. You can check the incomplete payments in the Submissions page. Here's how:

    1. Go to the My Forms page.
    2. Select your form and click the Submissions button.

    How can I check where the payments are going? Image 1 Screenshot 30

    3. Click the Incomplete Payment button to view payments you didn't receive.

    How can I check where the payments are going? Image 2 Screenshot 41

    Keep in mind that incomplete payments means the user did not complete the payments after being redirected to the check out page. Also, completing the incomplete submissions will not process any payments.

    Please check these related guides:
    https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/
    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope that helps. If you have any questions, please contact us again.