What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I cancel my subscription?

    Asked by mgrace30 on February 21, 2017 at 10:09 AM

    How can I cancel a subscription?

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    JotForm Support

    Answered by Nik_C on February 21, 2017 at 11:51 AM


    That depends on which payment you used.

    If you used PayPal you can check this guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription. Since PayPal is a subscription based payment you have to cancel from there.

    If you used any other payment method you can do that from Billing section https://eu.jotform.com/myaccount/billing by clicking the Downgrade button. Then, your subscription will downgrade at the end of the subscription period and you'll not be charged.

    Let us know if you have any further questions.

    Thank you!