- mgrace30Asked on February 21, 2017 at 10:09 AM
How can I cancel a subscription?
- JotForm SupportNik_CAnswered on February 21, 2017 at 11:51 AM
That depends on which payment you used.
If you used PayPal you can check this guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription. Since PayPal is a subscription based payment you have to cancel from there.
If you used any other payment method you can do that from Billing section https://eu.jotform.com/myaccount/billing by clicking the Downgrade button. Then, your subscription will downgrade at the end of the subscription period and you'll not be charged.
Let us know if you have any further questions.