How can I cancel my subscription?

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    mgrace30
    Asked on February 21, 2017 at 10:09 AM

    How can I cancel a subscription?

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    Nik_C
    Answered on February 21, 2017 at 11:51 AM

    Hello,

    That depends on which payment you used.

    If you used PayPal you can check this guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription. Since PayPal is a subscription based payment you have to cancel from there.

    If you used any other payment method you can do that from Billing section https://eu.jotform.com/myaccount/billing by clicking the Downgrade button. Then, your subscription will downgrade at the end of the subscription period and you'll not be charged.

    Let us know if you have any further questions.

    Thank you!