Safari is throwing a 502 error code when submitting my form

  • Miriam
    Asked on February 22, 2017 at 1:14 PM

    Hi there,

    Someone was trying to sumbit one of my forms using Safari and when they hit the submit button, they are getting a 502 error code. Is there something that I'm missing or something that I can fix to make it work with Safari?

    Page URL: http://arenus.com/colic-assurance-program-enrollment/
  • John_Benson
    Replied on February 22, 2017 at 3:19 PM

    Hello,

    I did a test submission and I was not able to replicate the issue. I didn't get an 502 error using Google Chrome.

    Safari is throwing a 502 error code when submitting my form Image 1 Screenshot 20

     

    Please try using a different internet browser to verify if the issue only happens in Safari. Also, I have cleared your form cache.

    If the issue persists, please re-embed your form using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Try it again and let us know how it goes. We'll wait for your response. Thank you.