What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Prepopulate App: Nothing happens after selecting a form in the Form Picker window and clicking the Continue button

    Asked by nextgenstrata on February 22, 2017 at 08:23 PM

    Hi Team,

    I am trying to find the field name so that I can pass the data onto another filed, however, i found out that it does not work any more, could you please advise?

    gif screenshot is here: 

     

    2nd thing is that when I tried to prepopulate the fields and then pass data from one form to another, I have been using the jotform website to generate the link for prepopulate URL, but it looked like this is not working now, gif screenshot is here

     

    could you please advise

  • Profile Image
    JotForm Support

    Answered by Mike_G on February 23, 2017 at 03:36 AM

    If you would like to find the field name of a field in your form manually through "inspect element", my suggestion would be is to right-click right on the input field and look for the attribute, "name".

    (please see screenshot below)

    However, if the http://prepopulate.jotform.io/ really doesn't work for you even after you tried to clear your browser's data, I suggest you try to create the URL manually by following the instructions in this guide: Prepopulating-Fields-to-Your-JotForm-via-URL-Parameters

    You may also find the guide below useful when creating the URL.

    https://www.jotform.com/help/146-How-to-find-field-IDs-and-names

    If, in any case, you might need our assistance in creating the URL, please feel free to let us know and we will be glad to help you. Just give us the forms that are involved and your requirements.

    Thank you.

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    JotForm Support

    Answered by Mike_G on February 23, 2017 at 03:59 AM

    Hello again, 

    I just would like to inform you that I have submitted a ticket to our developers about the issue with the http://prepopulate.jotform.io/ since I was also able to also reproduce it on my end.

    Although we cannot provide you any ETA to when this will be fixed, rest assured that once there is an update from our development team, we will update you in this thread the soonest.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 25, 2017 at 09:41 AM

    Hi,

    This bug has been fixed.

    Best,