What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not working

    Asked by LoRihvk on February 23, 2017 at 10:48 AM

    Autoresponder emails are not coming through.



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    JotForm Support

    Answered by david on February 23, 2017 at 01:23 PM

    I checked our logs and emails to your Strateegia@ address were failing when sent via SMTP from your own address.  It looks like since they have reverted to noreply@jotform.com as the sender, the emails are sending once again. 

    If you need to continue using SMTP to send emails, make sure you are settings are correct: