What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my email has been added to the bounce list?

    Asked by froggyscatrescue on February 23, 2017 at 05:24 PM

    I keep seeing an error stating my email is on the bounce list but I haven't changed my email or my settings. It just quit working. I NEED this email to work again. I run a rescue and I am missing adoption and foster applications because of it. Please fix this asap. Thank you

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    JotForm Support

    Answered by Kevin_G on February 23, 2017 at 08:54 PM

    I have checked your email addresses and did not find them in our bounce list, but upon checking your email history I can see there're indeed some bounced emails, do note that this happens when the destination mail server rejects the email or blocks it for any reason. 

    Please, check this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You may also try white-listing our IP addresses to avoid emails being blocked: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.