Why my email has been added to the bounce list?

  • froggyscatrescue
    Asked on February 23, 2017 at 5:24 PM

    I keep seeing an error stating my email is on the bounce list but I haven't changed my email or my settings. It just quit working. I NEED this email to work again. I run a rescue and I am missing adoption and foster applications because of it. Please fix this asap. Thank you

    Page URL: http://www.froggyscatrescue.com/pages/adoption-application
  • Kevin Support Team Lead
    Replied on February 23, 2017 at 8:54 PM

    I have checked your email addresses and did not find them in our bounce list, but upon checking your email history I can see there're indeed some bounced emails, do note that this happens when the destination mail server rejects the email or blocks it for any reason. 

    Please, check this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You may also try white-listing our IP addresses to avoid emails being blocked: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.