What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Create PDF form just hangs

    Asked by dormston on February 26, 2017 at 01:51 PM

    I'm trying to create a PDF version of my form to print and hand to people. But when I select the form and click the 'Create PDF' from the drop down menu on the right in 'My Forms' I just get the spinning circle and the form is never created.

    Can anyone help pls?

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    JotForm Support

    Answered by Mike_G on February 26, 2017 at 03:53 PM

    I tried to create a Fillable PDF copy of a clone version of your form (https://www.jotform.com/63094745014353) and I was able to create one successfully.

    Please note that it may take more time to create a Fillable PDF copy of longer forms compared to shorter ones. And, internet connections can also be considered. You can also try to use a different browser from the one you have already used as it can also be a browser issue. Or, just try if clearing your browser's data/cache will solve the issue.

    Thank you.