What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    what does it mean when an address is in the bounce/block list?

    Asked by kellynwilsonpics on February 27, 2017 at 03:40 PM

    Hi!

    I went to check my history to see if my form was sent to a client and saw on one of the emails that i sent the status saying 

    Subject: Session Contract 

    Status: IN BOUNCE/BLOCK LIST

    What does this mean??

  • Profile Image
    JotForm Support

    Answered by david on February 27, 2017 at 05:33 PM

    If an address is in our bounce list, that means that it has been rejecting emails from our services.  This could be due to anything from the inbox being full to the address blocking the emails as spam.

    It is possible to remove addresses from our bounce list from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This will allow for attempting to send emails to that address once again.