what does it mean when an address is in the bounce/block list?

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    kellynwilsonpics
    Asked on February 27, 2017 at 03:40 PM

    Hi!

    I went to check my history to see if my form was sent to a client and saw on one of the emails that i sent the status saying 

    Subject: Session Contract 

    Status: IN BOUNCE/BLOCK LIST

    What does this mean??

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    david
    Answered on February 27, 2017 at 05:33 PM

    If an address is in our bounce list, that means that it has been rejecting emails from our services.  This could be due to anything from the inbox being full to the address blocking the emails as spam.

    It is possible to remove addresses from our bounce list from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This will allow for attempting to send emails to that address once again.