What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account Size

    Asked by GreenTouchIrrigation on February 28, 2017 at 02:21 PM

    Hello, 

    I am new to jot form and I am starting out with the free program to see if the template i have created will work for my customer needs. If I am starting to reach any of the limits under the Free Plan will I get a notification email or will I just need to be responsible for checking the storage levels from my account page? 

     

    Also, is there a way to delete submissions/information after it is no longer needed to clear up storage space? 

     

    Thank you for your help. I look forward to using your program! 

    Sincerely, 

    Jessie

  • Profile Image
    JotForm Support

    Answered by Jan on February 28, 2017 at 04:04 PM

    You will be notified via email if you are about to reach the form limits or if you exceeded the limits. The email will suggest you to upgrade the plan, if you don't upgrade, your account will be in overlimit status.

    Also, the monthly reset happens every 1st day of the month.

     

    Is there a way to delete submissions/information after it is no longer needed to clear up storage space? 

    Yes, you can delete the submission with uploaded files to clear your storage space. Here's a guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data.

    Please take note that storage space is different from the monthly submissions. Even if you delete a submission, the submission counter will not be affected.

     

    Hope that helps. If you have any questions, let us know. Thank you.