What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox integration not being saved on the form

    Asked by ministryapp on February 28, 2017 at 04:49 PM

    Hi I keep authenticating dropbox and it says success but when I revisit my form, it does not show the integration. 

    Page URL:

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    JotForm Support

    Answered by jonathan on February 28, 2017 at 09:45 PM

    I was able to reproduce the issue with our Dropbox integration.

    When using Dropbox integration, the integration was not being saved after completing the integration configuration.

    If you closed the form after integration, when you load it again on the Form Builder, the Dropbox integration is disconnected again.


    For temporary workaround, please try switching first your Form Builder back to version 3 and do the integration process. Save the form and the integration. 


    I have now submitted a bug ticket report to the higher team support. We will notify you here once we have fixed this.


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    JotForm Support

    Answered by Scott on March 01, 2017 at 09:52 AM

    Hey ministryapp,

    This bug is fixed now.

    Let us know if you ever need anything else,