Error uploading images to Image Preview Widget

  • odm111
    Asked on February 28, 2017 at 4:56 PM

    Hi there, No image will upload to my form. This is an urgent issue - we have just sent a marketing campaign and clients are trying to upload files. This is affecting our sales. Please let me know when this is rectified. I have disabled the form on our website to save inconveniencing our clients.

    Jotform Thread 1078473 Screenshot
  • Chriistian Jotform Support
    Replied on February 28, 2017 at 9:52 PM

    Apologies for the inconvenience.

    I cloned your form and I wasn't able replicate the issue. I was able to upload an image on the Image Preview Widget and submit the form without an issue.

    Error uploading images to Image Preview Widget Image 1 Screenshot 20

    I have already cleared your form's cache. Please also try to clear your browser's cache and see if the issue still persists.

    Regards

  • odm111
    Replied on February 28, 2017 at 9:56 PM

    Thanks for the reply. From reading through other submissions, it looks like the issue was resolved just after I submitted this. Phew!

  • Chriistian Jotform Support
    Replied on March 1, 2017 at 12:05 AM

    Glad the issue has been resolved. It's maybe just a temporary issue.

    However, if you encounter the same issue again, let us know.
    Regards