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    Hi, my application form was working beautifully but suddenly after 24th

    Asked by isncollege on March 01, 2017 at 09:19 AM

    Hi, my application form was working beautifully but suddenly after 24th February we are no longer receiving the email notification. There are 2 emails recipient and the one with the same Domain name is not receiving. Appreciate some help over here please. Thank you.



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

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    JotForm Support

    Answered by david on March 01, 2017 at 12:14 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


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    Answered by isncollege on March 01, 2017 at 08:41 PM

    Thanks for getting back so quickly. I have asked my client to check if they are receiving the notifications. I shall refer to the link guides provided should this happen again in the future. Thanks again and have a nice day.