What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Were you just using the Test Email button in the email template?
If it was, the test email will only always send the test message to your jotform account email. Please review the user guide also :
To be able to receive the email from the Recipient Email address setup in the form, the form needs to be submitted in actual.
Hope this help. Let us know if issue still persist.