PDF report in Dropbox is incomplete

  • meganracing
    Asked on March 6, 2017 at 4:04 PM

    Greetings, 

     

    Your form services have been working flawlessly until recently.  We are now receiving sync issues in our Dropbox folder of incomplete files PDF (refer image attached below) and some form submissions not being synced at all.  Please feel free to reply back at your nearest convenience. 

     

    Emerson Hemedes

    Emerson@meganracing.com

    Jotform Thread 1083100 Screenshot
  • jonathan
    Replied on March 6, 2017 at 5:51 PM

    The pdf report being used in Dropbox was the PDF report in your form. It is possible the current PDF was customized already. 

    To fix this issue, you will need to reset the PDF report template to the default template.

    Follow this user guide on how to access the form PDF report designer.

    To reset the PDF template:

    1. Go back to your My Forms page
     
    2. Select the form you want to edit its PDF report
     
    3. Click on the Reports button found on the top menu then edit the PDF Design.
    PDF report in Dropbox is incomplete Image 1 Screenshot 20

     

    Let us know if this did not resolve the issue.