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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF report in Dropbox is incomplete

    Asked by meganracing on March 06, 2017 at 04:04 PM

    Greetings, 

     

    Your form services have been working flawlessly until recently.  We are now receiving sync issues in our Dropbox folder of incomplete files PDF (refer image attached below) and some form submissions not being synced at all.  Please feel free to reply back at your nearest convenience. 

     

    Emerson Hemedes

    Emerson@meganracing.com

    Screenshot
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    JotForm Support

    Answered by jonathan on March 06, 2017 at 05:51 PM

    The pdf report being used in Dropbox was the PDF report in your form. It is possible the current PDF was customized already. 

    To fix this issue, you will need to reset the PDF report template to the default template.

    Follow this user guide on how to access the form PDF report designer.

    To reset the PDF template:

    1. Go back to your My Forms page
     
    2. Select the form you want to edit its PDF report
     
    3. Click on the Reports button found on the top menu then edit the PDF Design.

     

    Let us know if this did not resolve the issue.