I cannot find the template I shared in the template gallery.

  • Anne Hemingway
    Asked on January 17, 2024 at 1:21 AM

    I cannot find the template I shared in the template gallery.

  • Halil Mert Öğüt Frontend Architect
    Replied on January 17, 2024 at 6:31 AM

    Hi Anne Hemingway,

    Thank you for reaching out to Jotform Support. I understand you're having trouble finding the template you shared in the template gallery. Let's walk through the steps to locate it:

    1. First, ensure that you have followed all the steps for sharing your form in the Form Templates Gallery as outlined in our guide here: Sharing a Form in the Form Templates Gallery.
    2. After sharing your form, it goes through a review process. It may take some time for your template to appear in the gallery after it's been shared.
    3. Check if you have received any notifications or emails from Jotform regarding the status of your template. Sometimes, templates may need adjustments to meet the gallery's standards.
    4. You can also try searching for your template by its name or keywords associated with it in the Form Templates Gallery.
    5. If you still cannot find your template, it's possible that it might not have been approved for the gallery yet. In this case, you can reach out to us with the title of your template and any other relevant details, and we can investigate further.


    Remember, the visibility of your template in the gallery is subject to the approval process, which ensures that all templates meet our quality standards. We appreciate your patience during this process.

    Let us know if there's anything else we can assist you with!