Form inadvertently deleted

  • pvwebedits
    Asked on March 8, 2017 at 9:49 AM
    One of our site maintainers deleted a form by mistake!(Please see the screen below)
    There was a form on the My FORMS, and the form disappeared from the webpage (https://www.pearsonvue.co.jp/test-taker/Voucher-store/apply.aspx).
     
    Form URL in the CMS source code: https://form.jotform.com/jsform/60554509963968
     
    Can this be restored or must we rebuild it?  And, if it can be restored, can it be done as quickly as possible? This is critical to our business continuity. 
     
    There is no form the MY FORMS www.jotform.com/myforms.  It was probably called something like Japan Voucher Form.
     
    埋め込み画像 1 Screenshot 10
     
    Thank you very much for your support,
     
  • BJoanna
    Replied on March 8, 2017 at 11:15 AM

    Form that you provided is located in Trash folder on your account. You can restore it back to My Forms folder. To do that select your form inside of Trash folder and click on Restore button.

    Form inadvertently deleted Image 1 Screenshot 20

    Inside of this guide you can also find how to do it. 

    How to Restore Deleted Forms

    Hope this will help. Let us know if you need further assistance. 

  • pvwebedits
    Replied on March 8, 2017 at 5:04 PM

    When I click on "My Forms" and then "Trash" icon - there are no forms listed.  I cannot see what you have captured in the screen shot.  Please help!

     
  • jonathan
    Replied on March 8, 2017 at 7:05 PM

    The form belongs to a different username pearsonvue 

    You need to be logged in to that account to restore it.

     

     

     

     

     

  • pvwebedits
    Replied on March 9, 2017 at 10:46 AM
    When I click on "My Forms" and then "Trash" icon - there are no forms
    listed. I cannot see what you have captured in the screen shot.
    ...
  • pvwebedits
    Replied on March 9, 2017 at 11:46 AM
    When I click on "My Forms" and then "Trash" icon - there are no forms
    listed. I cannot see what you have captured in the screen shot.
    ...
  • BJoanna
    Replied on March 9, 2017 at 1:33 PM

    Form that you provided was created on account with username pearsonvue and not on account pvwebedits, that you used to post this thread.

    I have checked again and form is now located inside of My Forms folder. 

    Form inadvertently deleted Image 1 Screenshot 20

    Feel free to contact us if you have any other questions or issues.