What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to backup my form data?

    Asked by SimoneCrul on March 10, 2017 at 05:29 AM

    Hi! 

     

    I have a question concerning the data gathered through the forms we use. We use a lot of forms for all kinds of things, but we've been reaching the capacity limit a lot lately. 

    When we download the excel with all data gathered through one particular form, we can save that and clear the form online, to create more space and win some capacity. Only problem is, the links in the excel-file to pictures uploaded in the form seem to work only if the data is still in the online form too. 

    Is there a possibilty to save all data of the forms in e.g. excel-files with the links of the pictures still working, without having to keep the data online too? And if there is; how does this work? 

    I hope you can help me out!

    Best regards, Simone Crul (s.crul@monsterscore.nl

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 10, 2017 at 09:30 AM

    Hello Simone,

    Unfortunately, when you delete the submission data, uploaded files are deleted as well. And the link in your Spreadsheets will not work because it is broken. If the Submission storage is the issue you're facing, maybe you could upgrade your plan to Storage plan, so you don't have to remove submissions at all. That plan will appear in your Upgrade page https://support.jotform.com/myaccount/billing once you reach the limit. 

    You can check this thread from my colleague: https://www.jotform.com/answers/956432-Upgrade-to-Storage-plan

    If you have any further questions do not hesitate to contact us.

    Thank you!

  • Profile Image

    Answered by SimoneCrul on March 14, 2017 at 05:42 AM

    Thanks for your quick response! 

    I believe we've upgraded the storage plan before but for some forms it is actually not needed to save the form because we won't use it in the future but we would like to be able to review the submissions. 

    Is there no other way to download all the submissions where the picture is showing instead of a link? I understand that the link will be broken if we delete the submission data, but maybe we can save the submissions including the photo's without having to use the link? 

    Saving all pictures seperately will be way too much work, so i hope there is another solution

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 14, 2017 at 05:55 AM

    Yes, there is another way, you can download all data from your account including submissions, uploads etc. Here is how to do that:

    1) Go to this link: https://www.jotform.com/myaccount/data

    2) Click Download my Data: 

    Here is the guide as well on how to do that:

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    Let us know how it worked for you.

    Thank you!