What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting my email submission.

    Asked by patriccia on March 10, 2017 at 05:48 PM

    Not getting all of my email only getting some.

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    JotForm Support

    Answered by John_Benson on March 11, 2017 at 03:26 AM

    The email recipient of this form (https://www.jotform.com/30336508760957) is not in our bounce list. Here's the mail logs screenshot:

     

    Please check the spam or junk folder. If you find JotForm emails, select all of them and mark them as not spam.

    Related guides:

    Why-I-am-not-Receiving-Email-Notifications
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. If you have questions, please let us know.