What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't preview or access my form

    Asked by R1070659 on March 12, 2017 at 12:11 AM

    It does not allow me to preview or test my form. It repeats the same error repeatedly ("Form not found. This form is disabled.") How do I fix this?

    Page URL:

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    JotForm Support

    Answered by Jan on March 12, 2017 at 07:47 AM

    Your account is currently suspended. Our phishing detector tool suspended your account automatically. Upon checking, I found out that your forms are asking for credit card information using regular text fields. This is not allowed in JotForm. Please check our terms of use.

    If you need to collect payments from your users, you need to use one of our payment integration. Here's a guide: Setting-Up-Your-First-Order-Form.

    We need to delete the guilty fields so that we can re-activate your account. If that is okay with you, please let us know. Thank you.

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    Answered by R1070659 on March 12, 2017 at 01:23 PM

    This is just for a school project so it will not actually be put in use. Is there a way I could get around this?

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    JotForm Support

    Answered by Jan on March 12, 2017 at 04:39 PM

    Collecting credit card information using regular text fields is not allowed here in JotForm. Our phishing tool will automatically suspend your account.

    I have removed the guilty fields and activated your account.

    You can use PayPal, Authorize.Net or Stripe payment integration and then enable the payment authorization. In this way, you can capture credit card details and charge your user at a later time.

    Here's a guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    Hope that helps. Thank you.