What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to disable auto scroll to top after pushing submit button?

    Asked by sto_metallik on March 12, 2017 at 01:21 PM

    Every time I click on submit button of my form page scrolls to top of the page automatically. That's not what I wanted. How to disable that issue?

    Page URL:
    xn----8sbonkeaeq3ale.xn--p1ai

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    JotForm Support

    Answered by Mike on March 12, 2017 at 04:38 PM

    Please try with added ?nojump parameter to see if that helps.

    <script type="text/javascript" src="https://form.jotformeu.com/jsform/70684289154364?nojump"></script>

    Thank you.

  • Profile Image

    Answered by sto_metallik on March 12, 2017 at 05:44 PM

    I use lightbox window for my form. Here is the code:

    <script src="https://form.jotformeu.com/static/feedback2.js" type="text/javascript"> var JFL_70701996701357 = new JotformFeedback({ formId: '70701996701357', base: 'https://form.jotformeu.com/', windowTitle: 'Заявка на кузовной ремонт', background: '#FFFFFF', fontColor: '#FFFFFF', type: '1', height: 500, width: 350, openOnLoad: false }); </script>

    Where I need to paste ?nojump ???

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    JotForm Support

    Answered by Mike on March 12, 2017 at 07:36 PM

    Unfortunately, the nojump option is not designed for lightbox forms. You may consider the following options:

    1) Changing feedback2.js to feedback.js. It will use another script to generate the lightbox.

    <script src="https://form.jotformeu.com/static/feedback.js" type="text/javascript"> var JFL_70701996701357 = new JotformFeedback({ formId: '70701996701357', base: 'https://form.jotformeu.com/', windowTitle: 'Заявка на кузовной ремонт', background: '#FFFFFF', fontColor: '#FFFFFF', type: '1', height: 500, width: 350, openOnLoad: false }); </script>

    2) Using a Thank You Page Redirect.

    Setting Up the Thank You Page

    3) Using some 3rd party lightbox script to load the form.

  • Profile Image

    Answered by sto_metallik on March 13, 2017 at 05:30 AM

    It's so sad that I have to find other ways to solve my issue (( I thought you service is absolutly universal ((

    I tried feedback.js and it just destroyed page design because of conflicts with another scripts on my page ((

    I think that autoscroll should have to be disabled by default at JotForm at all.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 13, 2017 at 08:06 AM

    Hello,

    I did check your webpage but could not locate lightbox form embedded anywhere. It seems you have only embedded your form with script embed code. 

    I would suggest you to please let us know where you have embedded your from in lightbox and we will wait for your response.

    Thank you!