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    Still and can´t change the email address.

    Asked by ingemm on March 12, 2017 at 01:41 PM

    I send a question some Days ago and I have received your answer.

    But when I press the emails-button nothing happens.


    I received this email from you on saturdaý:


    A new response has been received:




    Answered by AIDAN


    Hi Ingemar, thank you for contacting us.


    Please note that we have a detailed guide on setting up email notifications here: https://www.jotform.com/help/25-Setting-Up-Email-Notifications


    By following the guide you will find yourself in the "RECIPIENTS" section of the email notification, where you can click on the little red "x" icon to remove the old email, then add your new email, then click Save:



    I have followed the guide.

    But nothing happens when I press the emails button.



    Ingemar Martensson




    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on March 12, 2017 at 05:39 PM

    If you have already changed the recipient email in your notification, and want to make sure it works, please do a real submissions. Simply preview your form, then fill and submit it.

    If you are pressing the "Test Email" button, that will only send the submission test to your account's email address, not the recipient setup in the notification.

    Let us know if you need more help.