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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Still and can´t change the email address.

    Asked by ingemm on March 12, 2017 at 01:41 PM

    I send a question some Days ago and I have received your answer.

    But when I press the emails-button nothing happens.

     

    I received this email from you on saturdaý:

    #

    A new response has been received:

     

    JOTFORM

     

    Answered by AIDAN

     

    Hi Ingemar, thank you for contacting us.

     

    Please note that we have a detailed guide on setting up email notifications here: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

     

    By following the guide you will find yourself in the "RECIPIENTS" section of the email notification, where you can click on the little red "x" icon to remove the old email, then add your new email, then click Save:

     

    #

    I have followed the guide.

    But nothing happens when I press the emails button.

     

    BR

    Ingemar Martensson

    m.ingemar@telia.com

     

     

    Page URL:
    https://eu.jotform.com/?formID=32808165417860

    Screenshot
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    JotForm Support

    Answered by BDAVID on March 12, 2017 at 05:39 PM

    If you have already changed the recipient email in your notification, and want to make sure it works, please do a real submissions. Simply preview your form, then fill and submit it.

    If you are pressing the "Test Email" button, that will only send the submission test to your account's email address, not the recipient setup in the notification.

    Let us know if you need more help.