Auto-suspend

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    yenihobiler10
    Asked on March 14, 2017 at 01:30 PM

    My account is suspended. Can you tell me the reason please? How can I enable it again?

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    BDAVID
    Answered on March 14, 2017 at 02:36 PM

    Your account has been activated. We apologize for the inconvenience. It was suspended by our phishing system. I have checked your forms, and they do not violate or terms of use. It seems like the reason was due to a form made in Turkish language. Since the phishing system is not updated to scan in Turkish language, it may tend to suspend these forms. 

    I would advise you to try translating your form to English to prevent this from happening again: https://www.jotform.com/help/298-How-to-Make-your-Forms-Multilingual 

    Let us know if you need more help.