What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto-suspend

    Asked by yenihobiler10 on March 14, 2017 at 01:30 PM

    My account is suspended. Can you tell me the reason please? How can I enable it again?

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    JotForm Support

    Answered by BDAVID on March 14, 2017 at 02:36 PM

    Your account has been activated. We apologize for the inconvenience. It was suspended by our phishing system. I have checked your forms, and they do not violate or terms of use. It seems like the reason was due to a form made in Turkish language. Since the phishing system is not updated to scan in Turkish language, it may tend to suspend these forms. 

    I would advise you to try translating your form to English to prevent this from happening again: https://www.jotform.com/help/298-How-to-Make-your-Forms-Multilingual 

    Let us know if you need more help.