What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi I Want to make sure my subscription does not renew.

    Asked by Mydreamlifesummit on March 14, 2017 at 07:52 PM

    If I downgrade now to the free account will this apply after the renewal date ?

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    JotForm Support

    Answered by Chriistian on March 15, 2017 at 01:36 AM

    I checked your account and you are currently in a Bronze Yearly Subscription. If you want to downgrade your account and to make sure that your subscription will not renew, you need to cancel your Paypal Subscription. Here's the guide on How Can I Cancel My PayPal Subscription?

    If I downgrade now to the free account will this apply after the renewal date ?

    Yes, when you have succesfuly cancelled your subscription, you will be downgraded back to Free on your Next Billing date December 16th, 2017. So it means that if you downgraded now, this will apply after the renewal date.

    Regards.