What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am trying to add the Paypal plugin to a form and it's not working

    Asked by jane190 on March 15, 2017 at 09:24 PM

    I am trying to add Paypal to a form. The form used to have a purchase order as a part of it but that has been removed. But when i drag and drop the paypal logo nothing apears in the form, but an extra line with paypal appears on the left hand side menu.

    I hit 'edit' on this menu and the right hand side menu appears but as a completely blank box.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 16, 2017 at 01:37 AM

    I checked your form and it seems that there is no PayPal Payment field on your form (https://form.jotform.co/70737890531865).

    Perhaps you have removed it on your form? If you are still seeing this, please try to logout from your acccount, close the browser and try to re-loggin or you start a fresh session. I have already clear your form's cache. If issue still persists, please also try to refesh your browser's cache.

    Hope this helps.

    Let us know  if you need further assistance.