What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not allowed to submit the form more than once?

    Asked by Arlene  on March 16, 2017 at 11:21 AM

    I need to submit three separate forms for three people but Jotform will only accept one form.

    The instructions state I must use one form per person.

    My first form was submitted and accepted.

    However, every form I complete and submit afterwards is rejected

    This is the error message I receive - 

     

    Sorry! Only one entry is allowed. Multiple submissions are disabled for this form.
    Multiple submissions are disabled for this form.
    Page URL:
    https://form.jotform.com/70277814987976

  • Profile Image
    JotForm Support

    Answered by Jim_R on March 16, 2017 at 01:34 PM

    Hello Arlene, I checked this form 70277814987976 and confirmed you have enabled the UNIQUE QUESTION option to CHECK COOKIES.

    This would mean that the form checks the browser's cookies of the users/respondents and will only allow submission if the cookie isn't present.

    To remove this limitation, just click SETTINGS at the top > FORM SETTINGS on the left > SHOW MORE OPTIONS > scroll down until you see the UNIQUE QUESTION section > then set it to NO CHECK.

    Related guide: How-to-Set-Unique-Submissions-on-a-Form