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    InfusionSoft not working when using the PayPal integration

    Asked by bmarcum on March 16, 2017 at 04:27 PM

    Hello. I'm using two integrations on a form, one for InfusionSoft and one for PayPal. I set up the InfusionSoft integration but when I test it the data does not get pushed into InfusionSoft when I'm forwarded to the PayPal payment page on submission. It only works if I list the products as free and I go to the thank you page. So, I'm assuming the InfusionSoft integration doesn't trigger until that thank you page is reached and if I'm sent to PayPal, it never gets triggered. Will the InfusionSoft integration be triggered after payment?

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    JotForm Support

    Answered by EltonCris on March 16, 2017 at 06:52 PM

    Will the InfusionSoft integration be triggered after payment?

    Yes, it is only triggered when a successful payment has been made.

    If you are redirected to Paypal and abandoned the page or did not make a payment, integrations won't be triggered just like any others not just infusionsoft.

    I suggest you make an actual submission in your Paypal form so you can see how the infusionsoft works after https://www.jotform.com/help/390-How-to-Test-Paypal-Payment-Form

    If you have any further questions, let us know.