What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
InfusionSoft not working when using the PayPal integrationAsked by bmarcum on March 16, 2017 at 04:27 PM
Hello. I'm using two integrations on a form, one for InfusionSoft and one for PayPal. I set up the InfusionSoft integration but when I test it the data does not get pushed into InfusionSoft when I'm forwarded to the PayPal payment page on submission. It only works if I list the products as free and I go to the thank you page. So, I'm assuming the InfusionSoft integration doesn't trigger until that thank you page is reached and if I'm sent to PayPal, it never gets triggered. Will the InfusionSoft integration be triggered after payment?
Will the InfusionSoft integration be triggered after payment?
Yes, it is only triggered when a successful payment has been made.
If you are redirected to Paypal and abandoned the page or did not make a payment, integrations won't be triggered just like any others not just infusionsoft.
I suggest you make an actual submission in your Paypal form so you can see how the infusionsoft works after https://www.jotform.com/help/390-How-to-Test-Paypal-Payment-Form
If you have any further questions, let us know.