What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not receiving email our form.

    Asked by sunnidaleboardingkennels on March 16, 2017 at 06:36 PM

    We have had several times where someone fills out a form and the information is not emailed to us.  I have checked our spam and junk mail filters and they are not there.  I change the email addresses the form submits to and for a couple of days the emails come through but then stop.  We had 2 that did not come through today.


    I do not like this support. It does not function well at all. I think I should look for a new company. 


    Who really knows how many emails we miss. This is not healthy for any business.

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    JotForm Support

    Answered by BDAVID on March 16, 2017 at 10:23 PM

    We are experiencing a problem with our email servers. So Email Notifications and Autoresponders are queued and they should arrive to your inbox delayed, in the next hours. Our DevOps are working in a solution to fix the issue. We are truly sorry for the inconveniences caused to you and recommend to check the Submissions Page for new submissions, while this is being fixed.