We have an issue with receiving email from you.

We have not received any emails from the forms we subscribe to with you since the 08th of March.

i have managed to collect info via the submission tab of your tool but we need to have this issue fixed urgently as the form is used to provide us with quote requests.

Can you please reply to me copying tim@glyphics.co.uk and chantal@glyphics.co.uk

thank you.

I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

If you believe other email addresses are on our bounce list, you can remove them from your end:

https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List