What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submission email

    Asked by amytackitt on March 17, 2017 at 11:47 AM


    I have been receiving notification emails for all of my forms but I didn't receive one this morning for the most recent submission using the vendor/sponsor form. Can you help fix the conditions or settings?



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    JotForm Support

    Answered by BDAVID on March 17, 2017 at 02:34 PM

    The problem is not related to the conditions. We have experienced a problem with our email servers. So Email Notifications and Autoresponders are queued and they should arrive to your inbox delayed, in the next hours. Our DevOps are working in a solution to fix the issue. We are truly sorry for the inconveniences caused to you and recommend to check the  Submissions Page for new submissions, while this is being fixed.