Not receiving submission email

  • Profile Image
    Asked on March 17, 2017 at 11:47 AM


    I have been receiving notification emails for all of my forms but I didn't receive one this morning for the most recent submission using the vendor/sponsor form. Can you help fix the conditions or settings?



  • Profile Image
    Answered on March 17, 2017 at 02:34 PM

    The problem is not related to the conditions. We have experienced a problem with our email servers. So Email Notifications and Autoresponders are queued and they should arrive to your inbox delayed, in the next hours. Our DevOps are working in a solution to fix the issue. We are truly sorry for the inconveniences caused to you and recommend to check the  Submissions Page for new submissions, while this is being fixed.