What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How long does it take to receive a notification?

    Asked by putzart on March 17, 2017 at 12:33 PM

    Hello, I recently did a test submission of my form and a test from my account her. About half an hour ago. Still haven't received either test yet. My submission shows up here under my account. Just making sure everything is working. Running some paid ads on Facebook,Twitter, and YouTube that direct to the form on my website here:https://arise.today/pages/sign-up-for-featured-artist-and-creative

    Page URL:
    https://arise.today/pages/sign-up-for-featured-artist-and-creative

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 17, 2017 at 03:16 PM

    Apologies for the inconveniences this may have caused to you. 

    We're experiencing a delay on our emails, this has been already reported to our back-end team, emails are sending, just a bit delayed. This will get back to normal as soon as possible. 

    You could also get informed about this through the announcement on our forum: https://www.jotform.com/answers 

    Thanks.