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    Submission not coming through correctly

    Asked by CMRI on March 20, 2017 at 04:37 AM

    Hi, the submission in the email Notification is coming in, and is showing all fields even though I had marked in Advanced to "Hide Empty Fields"

     

    See attached for screenshot of the email Notification that I receive - even though I only completed one of the sections.

     

    The pdf is correct.

     

    Please help me fix this issue.


    Thank yoU!

    Page URL:
    https://form.jotform.co/CMRI/marcommsbrief

    Screenshot
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    JotForm Support

    Answered by Chriistian on March 20, 2017 at 05:14 AM

    Can you please try to re-create your email notification? Please also make sure that you don't modify the email template on setting up the email so that the "Hide Empty Fields" will work.

    Let us know if you need further assistance.
    Regards.

     

     

  • Profile Image

    Answered by CMRI on March 21, 2017 at 02:20 AM

    Apologies but I do not understand your instructions. I thought there was source code capability in the submission form so that I could control what the submission looked like?

     

    Are you saying this is not true and the fact that I put source code in the form is the reason that the "Hide Empty Fields" does not work?

    That seems a little bit strange?

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    JotForm Support

    Answered by Chriistian on March 21, 2017 at 04:05 AM

    Sorry for the confusions.

    You can still edit the email template on your from. 

    I cloned your form and did a test submit, it seems that the hidden fields are not showing on my end.

    Guide: How to Hide Empty Fields on Email Alerts

    Are you still experiencing the issue on your end? If the issue still persists, please try to re-create your email notification.

    Regards.

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    Answered by CMRI on March 21, 2017 at 04:45 AM

    I ended up recreating the form, so now the hidden fields are not showing.

    BUT now.. while the TEST notification comes through as I have set it up, with the main sections "Flyer" "Brochure" etc alternating between grey and white, the ACTUAL email comes through and the rows alternate. 

    I am trying to make the email submission clear so the people who are actioning the things on the form can see what they have to do.

    Why isn't the formatting i set up working when I complete an actual brief? Shouldn't what I see as the test be what I see when someone submits the form?

    See attached.

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 21, 2017 at 09:05 AM

    I did a test submission on your form and as per checking our mail logs, the email received was like the screenshot below which is different from what you have setup:

     

    I have cloned your form to further investigate the issue. Please give me some more time to further investigate this. I will get back to you as soon as I get a result. 

     

    Regards.

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    JotForm Support

    Answered by Chriistian on March 21, 2017 at 09:51 AM

    As per further investigation, it seems that the hide empty field feature is overwriting the CSS of the table to the default design which is the alternate white-grey color per row. 

    As a workaround, we will need to ensure that the background color of the cell is not overwritten. We need to add the CSS code to every cell to implement the desired background color.

    CSS code to set cell background color to white:

    background-color: #FFFFFF !important;

     

    CSS code to set cell background color to grey:

    background-color: #F3F3F3!important;

     

    You can add the CSS code by updating the source code of the email notification.

     

    Do let us know if you need further assistance.
    Regards.

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    Answered by CMRI on March 22, 2017 at 07:55 AM

    I really appreciate your help, but using jotform is my first time using codes so doing what you have asked might sound easy, but unfortunately for me it is not. I am only a marketing manager.

    I have been learning these codes out of necessity as I have been setting up these forms in jotform, but this one has near killed me trying to put in! I've sat here trying to put the "background-color: #ffffff !important;" in the right places, but tested it before I got to far, only to realise it still isn't working so I need to work out how to put the required code in properly.

    Are you able to help me to do a chunk of it e.g. down to a certain section so I can try to copy it on the rest of the form?

    I am having to stay up late at night trying to create these forms after work so that I can focus in the daytime on the job that this form is meant to help!

    Really hoping you can help me - at least do part of this workaround solution?

    Thank you in advance!

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 22, 2017 at 10:14 AM

    I have updated the email notification of your form (http://www.jotform.co/form/63342920957865)  implementing the background color desired on the submission data table displayed on the email notification. Please try and see if this is now working fine on your end. Here how it looks on my testing.

     

    Do let us know if you need further assistance.
    Regards.

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    Answered by CMRI on March 22, 2017 at 06:38 PM

    Thank you Chriistian! You have made my day!! :)

    That is perfect!

    I appreciate your help!!!

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    Answered by CMRI on March 22, 2017 at 07:05 PM

    Oh no! I spoke to soon!

    When I tested it, I realised it doesn't have all of the content anymore! It stops at Photography! A lot of the form is missing! :( The last section should be PR/ Media Management.

    Are you able to look at this again?

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    Answered by CMRI on March 22, 2017 at 07:08 PM

    Ha! It actually is OK! I was looking at an old version!

    It's early morning here! ;)