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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Track conversions using Google Analytics

    Asked by leveritt on March 20, 2017 at 03:56 PM

    Hello,

    I need to track conversations (application submissions) on our website (www.akilahinstitute.org/apply) in Google Analytics. I would also like to track conversion sources. To accomplish this, I've set up two external thank-you pages. However, both forms (https://form.jotform.com/63013703302136 and https://form.myjotform.com/62353115900547) still revert to a thank-you message. I've included the redirect links in the settings for both forms, so I'm not sure why it's not working properly. Any recommendations? 

    Or, is there an easier/more accurate way to track conversions and conversion sources in GA? 

    Thanks! 

    Page URL:
    www.akilahinstitute.org

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    JotForm Support

    Answered by EltonCris on March 20, 2017 at 07:08 PM

    Please use the Google Analytics Widget http://widgets.jotform.com/widget/google_analytics to track the activities and behaviors of visitors on your form.

    Thanks!

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    Answered by leveritt on March 21, 2017 at 11:00 AM

    Hello,

     

    Thank you for your answer, but my understanding is that the Google Analytics Widget does not track form submissions. (see forum answer here: https://www.jotform.com/answers/822739-How-does-the-Google-Analytics-widget-work). Has this changed? 

    This is why I set up the external thank-you pages. Would you have a solution to ensure that those redirect properly? 

     

    Thank you! 

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    JotForm Support

    Answered by Jim_R on March 21, 2017 at 01:31 PM

    Hello, the Google Analytics widget doesn't track (and will probably never track) Form Submissions. What it tracks are the activities done by your users/respondents on the form itself, similar to how GA works on a page where you have your tracking codes.

    If you wish to track submissions, you would need to setup an external Thank You page (just like you mentioned), then place your tracking codes there to track submissions if needed.

    Complete guide: Redirecting-Users-to-a-Different-Page 

    Alternatively, you may always use our built-in Analytics Feature https://www.jotform.com/form-analytics/ 

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    Answered by leveritt on March 21, 2017 at 04:19 PM

    Hi Jim,

    Thanks for your response and confirmation on GA. 

    This brings me back to my original question: Why are the thank-you page redirects not working?

    I've set up the external thank-you page redirects exactly as described in the guide; however, users still receive a thank-you message after submitting the form. This also happens in the preview version of the form. 

    What can I do to correct this issue? 

    Thank you!

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    JotForm Support

    Answered by Mike on March 21, 2017 at 08:03 PM

    There are conditions which override the Thank You Page settings on your forms 63013703302136 and 62353115900547.

    Please delete those conditions to fix the issue.

    If you need any further assistance, please let us know.

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    Answered by leveritt on March 21, 2017 at 09:57 PM

    Ah! That did the trick. Thank you very much for the help.