What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What does auto suspended mean?

    Asked by Paula  on March 21, 2017 at 10:16 AM

    I'm trying to log in to my account and I'm getting an error message that reads auto suspended. I reset my password thinking it was the wrong password but still getting same message.

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    JotForm Support

    Answered by Aury on March 21, 2017 at 01:16 PM

    Hello,

    Your account is suspended due that your form "RESERVATION FORM" you are requesting credit card information in plain text fields.

    Please be aware that this is illegal because it's considered a phishing activity, which violates our Terms of Use, the only services allowed to collect  such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations.
    Dwolla integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.
    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I have removed the guilty fields on the form and reactivate your account. Please refrain from this to prevent a further potencial suspension of your account.

    Best Regards.