What does auto suspended mean?

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    Asked on March 21, 2017 at 10:16 AM

    I'm trying to log in to my account and I'm getting an error message that reads auto suspended. I reset my password thinking it was the wrong password but still getting same message.

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    Answered on March 21, 2017 at 01:16 PM


    Your account is suspended due that your form "RESERVATION FORM" you are requesting credit card information in plain text fields.

    Please be aware that this is illegal because it's considered a phishing activity, which violates our Terms of Use, the only services allowed to collect  such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations.
    Dwolla integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.
    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I have removed the guilty fields on the form and reactivate your account. Please refrain from this to prevent a further potencial suspension of your account.

    Best Regards.