PDF editor isn't working

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    MBWHS
    Asked on March 21, 2017 at 10:55 PM

    Hi 

     

    Everytime I try to go into the PDF editor it freezes and I can't click on a field.  I have tried different forms and different computers with different internet connections and the problem is the same.  Can you please advise if this is universal and if so what the time frame is for rectifying it as this is  a pressing issue for our business.

     

    kind regards

     

    Katie

  • Profile Image
    Chriistian
    Answered on March 22, 2017 at 05:09 AM

    I checked your form (https://form.jotform.co/MBWHS/70739050326857 ) and I tried to customize the PDF submission. The form is indeed long and it loads continuously on my end. Have you tried using a different browser and see if this helps to solve the issue?

    If the issue still persists, please clear your form's cache and browser's cache.

    Let us know if you need further assistance.
    Regards.