What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why all of a sudden are some of the widgets on my page not working?

    Asked by mugshotmonkeez on March 22, 2017 at 01:18 PM

    Hi, all of a sudden, some of the widgets that I added to my forms are no longer working.  Help please!

    Page URL:
    http://www.mugshotmonkeez.com/eventbrief.html

    Screenshot
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    JotForm Support

    Answered by david on March 22, 2017 at 05:29 PM

    I checked the form embedded to your page and the widgets look to be functioning at this time:

    If this is still not working on your end, try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

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    Answered by mugshotmonkeez on March 22, 2017 at 05:47 PM

    I tried what you suggested and it still doesn't work.  

     

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    Answered by mugshotmonkeez on March 22, 2017 at 05:52 PM

    Apparently, the widgets are being recognized as coming from a malicious website.  Is there a way around this?

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    JotForm Support

    Answered by david on March 22, 2017 at 06:56 PM

    The easiest thing to do would be to whitelist the JotForm elements that are being blocked.  It looks like it is Norton that is blocking it from your first screenshots. 

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    Answered by mugshotmonkeez on March 23, 2017 at 11:12 AM

    Well, the weird thing is...  I don't use Norton for anything.  I actually don't have any type of anit-virus software on my computer.  I'm not sure why it just suddenly stopped working.  I've been using these forms for months and just now they're doing this. 

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    JotForm Support

    Answered by david on March 23, 2017 at 01:27 PM

    The image also shows Belkin which produces networking products.  Possible something on your router is blocking them.