Submissions lost after a form has been moved from one account to another

  • Profile Image
    Asked on March 23, 2017 at 04:57 AM

    What is the status of this issue


    Answered by Boris

    Thank you for the added details, I have checked your form 62210593260346, and I do see what you are describing - only the last 3 submissions are visible.

    I have also checked your activity logs, and I see that the last time you've edited the form with account KattegatCup was on 25 February, 2017, while with account grenaaif, there have been continuous revisions with all fields seemingly removed and re-added:

    Deleting a field and adding another field in its place would also delete the submission data that was collected through that initial field.

    This issue has now been escalated to our developers for closer examination, they can try to recover the lost submissions for you. We'll update you through this support thread as soon as there are any relevant news. Thank you.



  • Profile Image
    Answered on March 23, 2017 at 06:55 AM


    It seems this issue is related to the following thread:

    Upon checking the ticket status, I found that it is already in assigned status and one of our developer is already looking into your issue with highest priority. We will get back to you as soon as we have any update from them.

    Thank you!