I can't get the Design Tool to work in either version!

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    menstrom
    Asked on March 23, 2017 at 04:45 PM

    I need to modify the CSS on a form, and I can't get the Design Tool to work in the old or new version.  In the new 4.0 version, the application crashes as soon as I try to modify anything (I get error messages and everything freezes).  If I try the old version, it doesn't matter what application I have open, it opens an old version of a different application in the Design tool.  Here are screen shots:

    I have my summer school application with formID 70815013607146 open.  I click on Design and here's what I get:

    Although the URL says it's formID 70815013607146, it's not.  Here is the current version of the scholarship application it is opening in Design mode:

    This one is identified as FormID 63056276521151; however, the design view brings up an old version of this one, so it's still wrong:

    What is going on, and how do I fix it so that I can finish designing my application appropriately?

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    BDAVID
    Answered on March 23, 2017 at 07:27 PM

    That is odd, can you please try clearing your forms cache to see if that helps? https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

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    menstrom
    Answered on March 24, 2017 at 09:05 AM

    I cleared my cache.  Unfortunately, it did not make a difference.  The same thing is still happening.  This is becoming critical, since I must get this application up and published by this weekend.  Help!

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    Welvin
    Answered on March 24, 2017 at 12:13 PM

    Something like an old data being cache to your browser and being loaded in the designer. I would suggest doing the following:

    1. Log out from the account.

    2. Clear your browser cookies for Jotform (just for Jotform, not all sites).

    https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

    https://support.google.com/chrome/answer/95647?hl=en

     

    3. Clear your browser cache.

    https://support.google.com/chrome/answer/95582?hl=en

    https://support.mozilla.org/en-US/kb/how-clear-firefox-cache 

     

    4. Log in again and edit the form. It should work this time. If not, update us here. Also, try it with another browser (if you have one).

  • Profile Image
    menstrom
    Answered on March 27, 2017 at 09:48 AM

    This did not solve the problem in Version 3, but it did appear to solve the crashing problem in Version 4, so I will use that version for my CSS updates.

    Thanks,

    Marilyn

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    Welvin
    Answered on March 27, 2017 at 12:12 PM

    That's great to know. Were you able to replicate the problem on version 3 using another browser? Would you mind trying? The version 3 should suppose to work as well.