What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    See all incomplete payments

    Asked by eiermann on March 24, 2017 at 12:28 AM

    Hi there! 

    is there a good way to see all incomplete payments?

    Maybe there is a way using Jotform's API to show all in a list? 


    Thanks in advance!




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    JotForm Support

    Answered by seth on March 24, 2017 at 04:29 AM


    As I understand you are looking for an easy way to see your incomplete payments. The default way is to check your submissions page:


    As you may guess, other way is to setup email alerts for incomplete payments:


    Also there might be a list on the payment gateway side:


    Also you can collect this information from API:



    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!

  • Profile Image

    Answered by eiermann on March 24, 2017 at 05:12 AM

    Dear Seth, 


    thanks for your reply. 

    We currently check twice daily about 50 submission pages which is quite time consuming. We already receive more than enough emails every day. A good solution would be using the API. Unfortunately the last link only has a spammy comment as a single reply. If a developer could point me/us in the right direction how to extract all incomplete payments from all forms in my account that would be very helpful. Thanks in advance. 




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    JotForm Support

    Answered by Nik_C on March 24, 2017 at 06:35 AM

    Hello Chris, if you have any concerns regarding our API you can email it to this address api@jotform.com since they have more information and knowledge about our API so they can answer your questions correctly.

    If you have any other questions please let us know.

    Thank you!

  • Profile Image

    Answered by eiermann on March 24, 2017 at 06:39 AM

    Thanks a lot! Just did!