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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not able to share forms

    Asked by savourtheworld on March 25, 2017 at 07:25 PM
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    JotForm Support

    Answered by Mike_G on March 26, 2017 at 05:02 AM

    We would like to apologize for any inconvenience this is causing you. However, the only reason I'm seeing right now why you cannot share the forms in your account is because your account is on autosuspension status.

    I have inspected your account and have found a form in your Trash Folder that is suspected of phishing activity.

    The form title is "Cardholder Authorization Form".

    Please be reminded that we have an anti-phishing tool that scans every form 24/7. Any form that is found or suspected of violating our terms will be marked and the account that owns it will be on automatic suspension. Terms-of-Use

    I have removed the fields from the form and reactivated your account. You should be able to share your forms again.

    May I suggest you use any of our Payment Integration instead? You can also allow or enable payment authorization in most of our payment integration. This option allows you to collect payments at a later time. The information on how you can enable payment authorization in most of our payment field is found in this guide: How-to-Enable-Payment-Authorization

    Thank you.