What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account suspended

    Asked by Mustafa  on March 26, 2017 at 06:06 AM

    Dear JotForm Team,

     
    I have created my form through your website for my small football team to do kind of player rating after the match, i have asked them only to enter their names to make sure that the full team voted. 
     
     
    JotForm username: kk20174a
     
    i hope that we can get the account back please.
     
    thank you.
    Page URL:
    http://www.koorakillers.com/home-team.html

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    JotForm Support

    Answered by Welvin on March 26, 2017 at 09:29 AM

    All your forms have been mistakenly flagged down as a phishing form by our system.

    We have this Phishing Detector tool which allows us to automatically suspend thousands of forms for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not yet updated to scan the current language in your forms and other similar languages, therefore most of the forms made in these languages are automatically suspended.

    To avoid this problem, we recommend creating your form using English as the main language. Then you can translate it to your own language after, you can also make it as a default. 

    To translate your form, just please follow our steps from this guide: https://www.jotform.com/help/298-How-to-Make-your-Forms-Multilingual.

    Note that I already reactivated your account.

    Thank you for your kind understanding.