Form stuck at "Please wait"

  • Laura
    Asked on March 26, 2017 at 4:05 PM

     

    Hello,

    I've heard from clients today that they've been unable to submit the form embedded on our site here:

    http://kidlettephoto.com/clients/

    When they hit "submit" its supposed to transfer to PayPal, but gets stuck, and continues to even after repeated attempts. 

    Please advise.

    Many thanks!

     

    Jotform Thread 1102685 Screenshot
    Page URL: http://kidlettephoto.com/clients/
  • Jan
    Replied on March 26, 2017 at 6:30 PM

    I was able to replicate the issue when I did a test submission in your webpage. 

    Form stuck at Please wait Image 1 Screenshot 20

    Please try to re-embed the form using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. Thank you.