What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long does it typically take submissions to clear?

    Asked by tuckerwashere on March 27, 2017 at 01:15 PM

    How long on average will it take a submission to go through? I'm curious as I'm waiting for my submissions to go to complete. It's been just about a week for some. 


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    JotForm Support

    Answered by Jan on March 27, 2017 at 04:00 PM

    We are currently not having any issues with regards to the submissions. The submission should appear instantly in your Submissions page.

    I checked your account and I can see 5 incomplete payments. Here's a guide on How-to-view-incomplete-payments.

    It seems that your users are not completing the payments. This is happening when the use did not proceed with the payments after being redirected to the check out page.

    You can complete the submission if you like. However, this will not process any payments. It will just transfer to the regular submissions and it will trigger the email alerts. 

    I would suggest you to do a test payment in your form. Open it, fill it up and then hit the submit button. In the check out page, put your credentials and complete the check out process.

    Please check this guide as well: Paypal-Incomplete-Payments-FAQ.

    Hope that helps. Thank you.