What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why there is a delay of email notification?

    Asked by hussah on March 28, 2017 at 08:53 AM

    hi it seems that there is a lag between submission time stamp and email notification

  • Profile Image
    JotForm Support

    Answered by Kiran on March 28, 2017 at 11:24 AM

    I have checked the submission received date and time and the email sent time from the email history log. I notice that there is no lag seen. You may check the email history log by following the instructions provided in the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    However, you may be receiving delayed email due to any issue with the email server. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please get back to us if you need any further assistance. We will be happy to help.