Unable to login

Hola. estoy tratando de ingresar y no me permite, intente restaurar la contraseña y no me llega el email.

Mi usuario es JOAOLIVE

gracias

I checked the mail logs and I can see that the password reset emails are being sent successfully. 

Please check your spam folder or junk mail. If the email is in the spam folder, please mark it as "Not Spam".

Let us know if you need further help. Thank you.