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  • Profile Image

    mandatory fields not working as expected

    Asked by melblueneon on March 29, 2017 at 12:20 AM

    hi there,

    I'm having the same issue and people can now fill in my registration without filling in the boxes (95% of the fields are mandatory though)

    Here is my link thanks a lot for your help!

    https://form.jotformeu.com/70786455709368

    Mel

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    Answered by Ian on March 29, 2017 at 12:30 AM

    I tested the form at https://www.jotform.com/answers/1105103 and could not replicate the issue. Moreover I found only 3-4 mandatory fields on the form (not 95% of fields), which if not filled, did not let the form proceed.

    Please test again and let us know which specific field you consider as mandatory, but does not work as mandatory.

  • Profile Image

    Answered by Ian on March 29, 2017 at 12:31 AM

    In my previous response, I meant that I tested the form https://form.jotformeu.com/70786455709368

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    Answered by melblueneon on March 29, 2017 at 04:08 AM

    Hi,

    Thanks for being so fast! Sorry I should have been more clear: When editing the form, I clicked on the parameters of each section and clicked "Prevent submission is this question is empty"

    When I'm in the editing mode, I can see all the red asterisks are present on my form but when I click preview mode, they all disappear except for the3-4 fields you mentioned.

    When I click on the 'fill form' section in the upper left corner in the preview mode, the asterisks are back though.

    This is really strange but the result is when people click my form, they only see 3-4 mandatory fields instead of ALL (except 'additional photo'-2nd and 3rd language", 'select experiences' and 'UTR number' fields which are NOT mandatory)

    Thanks for your help!

     

    Mel 

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    JotForm Support

    Answered by Chriistian on March 29, 2017 at 05:10 AM

    I cloned your form (https://form.jotformeu.com/70786455709368) and I noticed that you have set up a condition that when the Name field is filled, the other fields will be required. So it means that if the Name field is not filled the other fields are not required that's why the users are able to submit your form without filling our the mandatory fields.

    So it means that if the Name field is not filled, the other fields are not required that's why the users can able to submit your form without filling our the mandatory fields.

     

    To prevent the users from submitting your form without filling out the mandatory fields, please remove this condition on your form. Moreover, there are errors on the conditions that's why the condition will not work.

    Hope this helps.
    Regards.

  • Profile Image

    Answered by melblueneon on March 29, 2017 at 08:36 AM

    Fixed,thanks a lot for your quick and efficient customer service! :)