Refund of $19

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    Kristen Carpenter
    Asked on March 29, 2017 at 09:18 AM

    Hello - I changed my account online back to the free version of Jotform a few weeks ago but my credit card was charged $19 on 3/28/17.  I'd like a refund for that charge please.

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    KadeJM
    Answered on March 29, 2017 at 11:57 AM

    We do apologize about the trouble you are having with downgraded your account to our free plan.

    I did some digging and found a charge for your account from yesterday:

    Subscription Details
     
    Amount: $19.00 USD
     
    Subscription Name: bronze monthly
     
    Subscription Number: S-7YJ74065VC5274734
     
    Custom Number: kmcarpenter-monthly

    The reason this happened is because your account had a bronze subscription with us using paypal and you must cancel this from within your paypal account to stop it immediately.

    Please refer to this guide here https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription then once you've cancelled it on your end let us know.

    Additionally, I've queued your request for a refund to have this cancelled and reversed for you but, please note that this must be reviewed by our billing team which may take a few days.

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    kmcarpenter
    Answered on March 29, 2017 at 12:45 PM
    I’ve accessed my PayPal account and cancelled the subscription to Jotform. Thank you for the information.
    ...