What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Refund of $19

    Asked by Kristen Carpenter on March 29, 2017 at 09:18 AM

    Hello - I changed my account online back to the free version of Jotform a few weeks ago but my credit card was charged $19 on 3/28/17.  I'd like a refund for that charge please.

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    Answered by KadeJM on March 29, 2017 at 11:57 AM

    We do apologize about the trouble you are having with downgraded your account to our free plan.

    I did some digging and found a charge for your account from yesterday:

    Subscription Details
    Amount: $19.00 USD
    Subscription Name: bronze monthly
    Subscription Number: S-7YJ74065VC5274734
    Custom Number: kmcarpenter-monthly

    The reason this happened is because your account had a bronze subscription with us using paypal and you must cancel this from within your paypal account to stop it immediately.

    Please refer to this guide here https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription then once you've cancelled it on your end let us know.

    Additionally, I've queued your request for a refund to have this cancelled and reversed for you but, please note that this must be reviewed by our billing team which may take a few days.

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    Answered by kmcarpenter on March 29, 2017 at 12:45 PM
    I’ve accessed my PayPal account and cancelled the subscription to Jotform. Thank you for the information.