What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form views counted while building and testing only the form

    Asked by garybaileydesign on March 29, 2017 at 03:14 PM

    First of all, what a great platform! I am building a website for a client and this was exactly the tool I needed. Using JotForm was very intuitive and gave me a surprising amount of control over the styling. I have only a few frustrations: 1) I wish there was some kind of "developer" mode setting where I didn't rack up form views while I am building and testing. 2)

    I wish there was a way to export my forms so that I can transfer them between accounts. I built the forms for my client using my own personal account, now I am forced to rebuild all the same forms for their account. 3) I wish I could change my username because that would have made it easier to hand the account over to my client.
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    JotForm Support

    Answered by jonathan on March 29, 2017 at 04:35 PM

    Please take a look also on our user guide about account usage limits here.

    User guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits

    Previewing the form or testing it only within your Form Builder should not be counted as Form Views. Are you saying that this was not the case for you?

    Did the form views counter on your account accumulated even though you haven't published the form yet and was not getting live views?

    Try also clearing your form cache.

    Perhaps it was just a temporary glitch. Check afterwards if the form views counter changes after clearing your form cache.

    Let us know if this issue persist.


    I created a separate thread for the 2nd question here