What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not receiving notification for all forms when a form is submitted? Some I receive and some I don't receive.

    Asked by LVM50 on March 29, 2017 at 03:45 PM
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    JotForm Support

    Answered by BDAVID on March 29, 2017 at 05:08 PM

    The reason why you were not receiving notifications was due to bouncing issues: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You should start receiving notifications. Also, please make sure to whitelist our domain names and sending IP addresses within your email service provider to avoid bouncing issues: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.