What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Printed form is out of alignment

    Asked by zulualphakilo on March 30, 2017 at 01:25 PM

    Hello there,


    My co-worker has flagged this issues months ago and it appears that it still has not been fixed. I'll recap to bring the topic top of mind again. The online form gives you the illusion that all the line entry will be captured, but the printed pdf clearly shows info is being cut off. It wasn't an issue until mid-last year, all of a sudden the alignment was off.

    I have attached the link to the document I'm working on, and the png of what happens when it is printed.

    Can someone please provide an updated ETA for this fix?


    Thanks so much!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on March 30, 2017 at 02:56 PM

    Unfortunately, I wasn't able to replicate the issue. I cloned your form and I did a test submission. After that, I downloaded the submission as a PDF file. Here's a screenshot:

    Please try to reset the template of the PDF using the PDF Designer. Here's how:

    Please try to reset the design of the PDF in the PDF Designer. Here's how:

    1. In My Forms page, select the form and then click the "Submissions" button.

    2. After that, click the "PDF" button and then select "Customize PDF" option.

    3. In the PDF Designer, please click the "Reset" button at the top right.

    Related guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Hope that helps. If you have any questions, let us know. Thank you.