Can't access account

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    Asked on March 30, 2017 at 01:47 PM


    We had an account under that we changed to, however, we now can't see any of the survey forms we used to have. There were over 50 forms.


    Please help!


    Thank you,


  • Profile Image
    Answered on March 30, 2017 at 03:28 PM

    Hello Amanda,

    I did check your account and found that it is over quota because you have exceeded allowed storage space utilisation. In free account you can only receive 100 MB of uploads but you have already received 163.91 MB.

    To activate your account, you will have to upgrade your account or delete submissions which has file attached. Please note that deleting a submission record will also delete the attached file as well and free up your upload storage space.

    For now, I have gone ahead and activated your account to that you can delete submissions and bring down your storage space utilisation to well within limits.

    You may also like to take a look at the following guide on how to upgrade your account: 

    Thank you!